Contact Us

DHL Express welcomes your general inquiries, comments and suggestions.

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Holiday Hours

Should you wish to contact specific hotline numbers, kindly select the type of inquiry below to view the hotline information.

General Shipping

Customer Service Hotline for: Pickup or Delivery Request, Check Shipment Status or Proof of Delivery

Hours Phone Email
Mon - Fri 7:00am – 08:00pm AEST 13 14 06 (local call center)
Weekend/PH 8:00am – 4:00pm AEST +61(7)3724 5700 (overseas)

Billing and Invoicing

Hours Phone Email
0900-1700 AEST, 0900-1800 AEDT 1300 301 307 sydquerydsk@dhl.com
0800-1900 AEDT (Duty collection) 1300 921 066 (Duty Collection)

Technical Support for Online Shipping Tools

Technical Support for: Online, Advanced and Integrated Solutions

Hours Phone Email
Business Hours: 8:30 - 19:00 (AEST), Monday to Friday 1800 226 349 https://help.dhlexpau.com/
Sat, Sun, P\H: Closed

Dropping off or picking up a package at a DHL Service Point location? Check hours of operation at your nearest location.

Holiday Hours 2021

DHL Express will be closed and all services will not be available on the following holidays:

New Year's Day 1-Jan-21
Devonport Cup, Devonport, Tasmania 9-Jan-21
Australia Day 26-Jan-21
Royal Hobart Regatta, Hobart 11-Feb-21
Launceston Cup, Launceston 27-Feb-21
Labour Day, Western Australia 4-Mar-21
Labour Day, Victoria 11-Mar-21
Labour Day, Queensland 6-May-21
Labour Day, ACT, NSW, & SA 7-Oct-21
King Island Show, Tasmania 5-Mar-21
Adelaide Cup Day, Adelaide 11-Mar-21
Canberra Day, ACT 11-Mar-21
Good Friday 19-Apr-21
Easter Saturday 20-Apr-21
Easter Sunday 21-Apr-21
Easter Monday 22-Apr-21
Anzac Day 25-Apr-21
AGFEST, Tasmania 3-May-21
May Day, Darwin 6-May-21
Reconciliation Day, Canberra 27-May-21
W.A. Day, Perth 3-Jun-21
Queen's Birthday, National except QLD and WA 10-Jun-21
Queen's Birthday, Perth 30-Sep-21
Queen's Birthday, Queensland 7-Oct-21
Townsville show day, Townsville 1-Jul-21
Cairns show day, Cairns 19-Jul-21
Picnic Day, Darwin 5-Aug-21
EKKA Wednesday, Brisbane 14-Aug-21
AFL Parade, Melbourne 27-Sep-21
Royal Launceston Show, Launceston 10-Oct-21
Flinders Island Show, Flinders Island 10-Oct-21
Royal Hobart Show, Hobart 24-Oct-21
Recreation Day, Tasmania 4-Nov-21
Devonport Show, Devonport 29-Nov-21
Melbourne Cup Day, Melbourne 5-Nov-21
Christmas Day 25-Dec-21
Boxing Day & Proc Day (SA) 26-Dec-21
In the spirit of reconciliation DHL Express Australia acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.