The Ultimate B2B E-Commerce Guide

THE ULTIMATE
B2B E-COMMERCE
GUIDE

TRADITION IS OUT. DIGITAL IS IN.

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The business-to-business (B2B) world is undergoing a period of intense transformation.

Traditional methods of B2B operations – from sales to customer interactions; from fulfilment to order delivery – are changing rapidly.

So, how can your B2B business adapt to changing buying behaviours? This DHL Express whitepaper shows you how you can get started today.

Key Takeaways

COVID-19 has accelerated the B2B world’s move to online, meaning B2B transactions are becoming more data-driven and less dependent on traditional one-to-one sales activity.
Millennials now account for 73% of all B2B purchasing decisions. Growing up with the internet and mobile phones, they are digitally native and more technology oriented than their predecessors.
A well implemented e-commerce platform will open new opportunities and help your business reach and engage new customers easily and effectively. Learn the five major features influencing the online B2B customer journey.
DHL acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.